Our Solutions

Signafire’s technology is built with core principles of flexibility and effectiveness. From brand perception and reputation analysis, to security and threat monitoring, to pattern of life analysis and prediction, our products and solutions are ready for your most difficult problems.

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THREAT DETECTION

Signafire’s realtime, advanced listening techniques can help prevent harm before it occurs or mitigate its consequences through rapid response. Signafire can discover and identify individuals making threatening remarks, analyze the sentiment and emotions behind those remarks, and geolocate or personally identify the threat – as it happens.

EXAMPLE

Signafire’s team has monitored social media around major international sports events. Signafire has combined social media listening with the sports league’s existing security databases. In one case Signafire identified and located an individual issuing threatening messages, allowing the sports league to approach him to mitigate the threat.

REPUTATION MONITORING

The conversation about leaders and brands happens on many channels, at extreme speeds, involving everyone from regular customers to expert influencers. Signafire’s powerful data listening software, which monitors social media and the deep web in real time, provides a comprehensive early warning system for reputation threats. Signafire allows users to monitor the feeds of information about executives, celebrities, brands, or locations and rapidly identify sources of reputation risk.

EXAMPLE

Basic reputation monitoring covers direct mentions of a person through their handles, but Signafire’s powerful listening technologies are able to discover mentions of the person in natural language. Signafire also performs nuanced sentiment analysis, flagging potential threats to their reputation and safety. Signafire’s powerful software delivers alerts in real time so that the client can take action quickly.

CUSTOMER CARE

People are more engaged than ever before, and the ways in which they express themselves are increasingly diverse and influential. Of all the unstructured data produced in 2015, 68% was consumer created. Signafire hears these comments and analyzes them through perception analytics, natural language processing, and even geospatial analysis to ensure that you can position your response in the context of time and place, and take the appropriate action.

EXAMPLE

Signafire monitors official handles as well as natural language mentions, allowing users to view a more complete picture of potential customer complaints. Signafire analyzes sentiment, identifies complaints, geolocates customers, and sends alerts for critical issues. Emerging issues such as these become opportunities when addressed rapidly and effectively.

ARE YOU FACING ONE OF THESE OR OTHER TOUGH CHALLENGES?